Frequently Asked Questions
What is CooperCare Link?
CooperCare Link is a web-based portal that provides non-Cooper physicians with read-only access to their patients’ Cooper EPIC medical records. Non-Cooper physicians may place orders for labs and imaging studies at Cooper plus schedule appointments with Cooper specialists. They may also use secure electronic messaging to communicate with Cooper physicians.
How does CooperCare Link work?
Each user with access to CooperCare Link at your practice will have a unique userID and password.
What is required for my office to participate?
Each practice is required to have a legal authorized representative sign a Site Access Agreement and the Terms and Conditions of Use (which requires completion of HIPAA training).
How do I get started?
To start using CooperCare Link, go to www.CooperCareLink.org and follow the steps as outlined. You will need to provide your practice name and address, site administrator, practice physician, provider’s email address, and specialty, along with any additional users. An authorized representative of your practice must sign the Site Indemnity Agreement.
Once I submit the information online, what happens next?
After the practice’s account has been approved and created, your site administrator and physician will receive their userIDs and passwords via email.
Is there a cost to use CooperCare Link?
No. CooperCare Link is a free web-based tool for physicians and other medical professionals. Each practice is responsible for the costs of the equipment, maintenance, and supplies required for access to and use of CooperCare Link.
How do I get support for CooperCare Link?
Please contact CooperCareLink@cooperhealth.edu or call 856-968-7166 for any general questions, troubleshooting, password resets, and changing site administrators.
Can my office staff have access?
Once your practice’s account has been approved and created, your site administrator will have the ability to use CooperCare Link to request accounts for additional office staff.
Should I use CooperCare Link in place of physician-to-physician contact?
No. CooperCare Link is a tool to enhance the communication process. Communicating in person or via the telephone will still be necessary in certain instances.
Does CooperCare Link enable me to see my patients’ entire medical records?
Yes. CooperCare Link enables you to see all the information available in your patients’ electronic medical records at Cooper, immediately once you have a userID and password.